Our privacy notice governs the way in which we process any personal information that you provide to us. We will review and update this privacy notice to reflect changes in our services and feedback from residents, as well as to comply with changes in the law.

 

You can access our home page and browse our site without disclosing any personal data.

How we process your data

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Your personal information, which includes your name, address, and any other details you provide to us which concern you as an individual, will only be processed by us for the purposes of answering your enquiry, and:

 

• We will keep information no longer than we reasonably believe is necessary.

• We will use information only for the purpose for which you gave it.

• We may use information for statistical analysis but in such a way that your identity will not be involved.

 

We may not be able to deliver a service or provide advice unless we have enough information provided by you, the data subject.

 

What our lawful basis is to obtain and use your personal information
 

The following are the lawful basis Article 6 of the UK General Data Protection Regulation (UK GDPR) for processing your personal information:

• 6. (e) Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.

 

​How your information is kept secure

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The security of your personal information is important to us. This is why we follow a range of security policies and procedures to control and safeguard access to and use of your personal information.

We have policies in place that cover information and technology security areas.

 

We also provide training to staff who manage personal information and treat it as a disciplinary matter if they misuse or do not look after your personal information properly.

 

How long we keep your information for
 

We will not keep your information longer than it is needed or the law says we can. We will dispose of personal paper records, or delete any electronic personal information in a secure way, after one year if it is no longer required to provide assistance or fulfil a public task, or no longer required by law.

 

Marketing
 

You will not receive unsolicited paper or electronic mail from us as a result of using an electronic form unless we explicitly ask for and get your permission. We will not pass on your email address or any of your personal details to other organisations, other than in the instance below.

 

Reasons we may share your personal information

 

We will only share information with the local authority, police, and the fire service to detect and prevent crime and in emergencies.

 

Your information rights
 

Your information rights are set out in the law. Subject to some legal exceptions, you have the right:

• Your right of access - you have the right to ask us for copies of your personal information. This is also known as a Subject Access Request (SAR). You can make a SAR by contacting us.

• Your right to rectification - you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

• Your right to erasure - you have the right to ask us to erase your personal information in certain circumstances.

• Your right to restrict processing - you have the right to ask us to restrict the processing of your personal information in certain circumstances.

• Your right to object to processing - you have the right to object to the processing of your personal information in certain circumstances.

• ​If we have not been able to deal with your complaint, you can also contact the Information Commissioner.

 

Further information

If we have not been able to deal with your complaint, you can also contact the Information Commissioner:

 

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113 (local rate) or 01625 545 745

You also have the right to request a copy of the personal information the council holds about you. To do this, you can contact us.

We may ask for proof of your identity before providing any information and reserve the right to refuse to provide any information if identity is not established.

If you require general information about the Data Protection Act, information is available at Information Commissioner's Office: Individual rights - guidance and resources.

 

​Cookies

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​What are Cookies?

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We use cookies on this website. A cookie is a small piece of text stored on your computer, phone or whatever you use to surf the Internet. Cookies have many uses, but fundamentally they are used to store information about you on your computer.

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​How We Use Cookies

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We do not use cookies on this website for the collection of personal data. This policy applies to this website but not to sites to which we provide links.

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Deleting Cookies

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If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from. Under settings you can also delete individual cookies or any cookies that your browser has stored.